Refund and Return Policy for Vasco Cosmetics by Vasu Marketing
Last Updated: 1ST January, 2024
Thank you for choosing Vasco Cosmetics by Vasu Marketing ("we," "our," or "us"). This Refund and Return Policy outlines the terms and conditions regarding the return and exchange of cosmetics products under the brand name VASCO. By placing an order on our e-commerce website, you agree to comply with the terms outlined below.
We understand that sometimes you may need to exchange a cosmetics product due to reasons such as damage during shipping or receiving an incorrect item. Therefore, we offer an exchange policy for eligible products.
To be eligible for an exchange, the cosmetics product must be unused, unopened, and in its original packaging. We do not accept returns or exchanges for products that have been opened or used.
If you receive a cosmetics product that is damaged during shipping or if you have received an incorrect item, please contact our customer service team within 2 days of receiving the product to initiate the exchange process.
To initiate an exchange, please provide your order number, a description of the issue, and clear photos of the damaged or incorrect item. Our customer service team will guide you through the exchange process and provide further instructions.
Please note that for hygiene and safety reasons, certain cosmetics products may not be eligible for return or exchange. These non-returnable items will be clearly marked on our website.
Customers are responsible for covering the shipping costs associated with returning the item for exchange. However, if the exchange is due to an error on our part (e.g., damaged or incorrect item), we will cover the return shipping costs.
We do not offer refunds for cosmetics products unless they are damaged during shipping or if you have received an incorrect item. In such cases, we will provide a replacement product or issue a store credit for the value of the returned item.
If you have any questions, concerns, or requests regarding our Refund and Return Policy or Vasco Cosmetics by Vasu Marketing's practices, please contact us at [contact@vasco.care].
By placing an order with Vasco Cosmetics, you acknowledge that you have read, understood, and agree to abide by this Refund and Return Policy.
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